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個人開発者の収益化プレイブック

Retention / Cancellation / Win-back Operating Pack

顧客が選んだ解約、downgrade、pause、resume、refund、account / data closeoutを、provider、利用権、cash、supportまで閉じてからoptionalなretention施策を判断するための14書式である。

共通相関キー: retention_lifecycle_contract_id
判断対象: one seller × product / contract × route / jurisdiction × primary intent × frozen eligible cohort × assigned lifecycle revision × effective window × maturity rule
primary metric: matured_customer_safe_contribution_delta_per_eligible_intent
実行上限: NEXT_LIFECYCLE_PROPOSAL_ONLY
live authority: NONE

このpackは一般的な運用雛形で、個別の法務・決済・税務・会計助言ではない。provider、store、B2C / B2B、地域、契約、最低期間、refund、personal data、会計・税・紛争保存をcurrent factsと専門家で確認する。

下の記入例はすべて fully synthetic である。実在顧客、provider ID、email、payment credential、private contract、support attachment、production thresholdを転記しない。real運用ではopaque ID、redacted evidence、権限制御された原本へのpointerを使う。

使い方

Section titled “使い方”
  1. このファイルを一decisionごとに複製し、Form 01でcontractを凍結する。
  2. Form 02〜10でcustomer intentと七つのstate planeを別々に記録する。
  3. Form 11〜12は事前定義したfollow-upが成熟するまでNOT_DUE / MISSING / UNKNOWNを0にしない。
  4. Form 13のcustomer-harm / incident vetoをeconomicsで相殺しない。
  5. Form 14で独立reviewerがexact snapshotを確認し、proposalだけをhumanへ渡す。
  6. price、terms、provider、UI、entitlement、data policy、assignment、maturity、capの変更は新しいcontract_versionにする。

共通 vocabulary

Section titled “共通 vocabulary”
primary_intent:
  CANCEL_RENEWAL | CANCEL_IMMEDIATE | DOWNGRADE | PAUSE | RESUME
  | REACTIVATE | EXPORT_DATA | DELETE_ACCOUNT | DELETE_DATA
  | REFUND_REQUEST | PAYMENT_RECOVERY | MARKETING_OPT_OUT


request_action:
  HONOR_CANCEL | SCHEDULE_CANCEL | DOWNGRADE | PAUSE | RESUME
  | REACTIVATE | EXPORT | DELETE_ACCOUNT | DELETE_DATA | REFUND
  | RECOVER_PAYMENT | NO_CHANGE


decision_state precedence:
  STOP_AND_REMEDIATE
  > PAUSE
  > UNKNOWN
  > FIX_LIFECYCLE
  > MAINTAIN
  > PROPOSE_BOUNDED_OPTION


evidence_status:
  NOT_DUE | OBSERVED | MISSING | UNKNOWN_LINK | DISPUTED | N/A

Form 01 — Decision contract / scope freeze

Section titled “Form 01 — Decision contract / scope freeze”
retention_lifecycle_contract_id:
contract_version:
environment: SYNTHETIC | TEST | REAL
created_at / frozen_at:


seller / product / contract revision:
offer / terms / UI revision:
provider / route / storefront:
jurisdiction / customer_class: B2C | B2B | MIXED_NOT_ALLOWED
primary_intent:


frozen eligible definition:
eligibility entry occurs before option exposure / confirmation: YES | NO
exclusions fixed before outcome:
eligibility_start / eligibility_end:
assignment_time_zero:
reference_lifecycle_revision:
candidate_lifecycle_revision:
assignment_method:
follow_up_end / maturity_rule_version:


intent_fulfillment_floor:
direct_exit_reachability_floor:
preconfirmation_failure_cap:
unclassified_preconfirmation_cap:
unexpected_charge_cap:
early_access_loss_cap:
data_closeout_floor:
support_capacity_cap:
source_freshness_cap:
minimum_reconciliation_coverage:


provider_owner / entitlement_owner / cash_owner:
data_owner / support_owner / incident_owner:
independent_reviewer:
rollback_artifact:
customer_remedy_runbook:


authority_cap: NEXT_LIFECYCLE_PROPOSAL_ONLY
live_action_authority: NONE

Freeze checklist:

  • outcomeを見てからeligibility、arm、maturity、metric、capを変えない。
  • voluntary exitとpayment recoveryを同じdenominatorにしない。
  • direct exit、required notice / refund / exportをvariantにしない。
  • seller / provider / route / storefront / jurisdictionが一意である。
  • contract_versionとすべてのartifact digestを結べる。
  • proposal作成者とindependent reviewerが同一でない。

Form 02 — Current commercial / provider state snapshot

Section titled “Form 02 — Current commercial / provider state snapshot”
retention_lifecycle_contract_id:
snapshot_id / captured_at / as_of_recorded_at:
source_checked_at / next_recheck_at:


contract:
  current_product / price / billing_period:
  minimum_term / renewal_rule / notice_rule:
  immediate_termination_rule:
  refund / credit / proration_rule:
  authoritative_document_ref / digest:


provider:
  provider_name / API_version / account_mode:
  current_subscription_status:
  auto_renew_state:
  scheduled_change / effective_at:
  current_period_start / current_period_end:
  next_billing_at / open_invoice_refs:
  pause_mechanism: TRUE_SUBSCRIPTION | COLLECTION_ONLY | STORE_PAUSE | NONE | UNKNOWN
  portal / self-service capabilities:
  authoritative_object_ref / observed_at:


local:
  local_subscription_state:
  entitlement_policy_revision:
  current_entitlements / access_until:
  mismatch_with_provider:


unknown / stale / conflict:
owner / due_at:

Do not infer:

  • provider active → paid、entitled、bank cash received
  • period-end cancel → access revoked now、refund completed
  • pause collection → true subscription pause
  • account closed → store renewal stopped、data deleted
  • API / Webhook success → customer-visible completion

Form 03 — Intent, target, actor authority intake

Section titled “Form 03 — Intent, target, actor authority intake”
retention_lifecycle_contract_id:
eligible_lifecycle_intent_id:
lifecycle_request_id: N/A_UNTIL_CONFIRMED
customer_visible_case_ref:
received_at / channel:


authenticated_actor_ref:
actor_role / authority_basis:
action_authority_matrix_revision:
commercial / privacy / cash / provider approver refs as applicable:
target_subscription_ref:
target_account / tenant ref:
target_data_scope if any:


raw_text_storage: NOT_STORED | REDACTED_POINTER
primary_intent:
linked_request_ids:
reason_status: NOT_ASKED | OPTIONAL_ANSWERED | DECLINED
reason_code / free_text_redaction:


ambiguity requiring human / customer clarification:
vulnerability / accessibility / language support need:
security / compromise signal:
payment dispute signal:


eligible_intent_preconfirmation_state: ENTERED | REACHED_CONFIRMATION | WITHDRAWN | ABANDONED | FAILED
preconfirmation_outcome / evidence:
next_safe_action:
owner / due_at:

Intake gates:

  • 一request一primary intent。複数actionはlinked requestに分けた。
  • target subscription / account / data scopeを表示して確認する。
  • requesterのauthorityをLLMやemail文面だけで決めない。
  • refund request≠approval、data deletion request≠retention review completionとしてaction別authorityを確認した。
  • cancel reasonは任意で、回答拒否でもdirect exitを続けられる。
  • compromise / dispute / vulnerable-customer signalはoffer queueへ送らない。

Form 04 — Direct exit and accessibility evidence

Section titled “Form 04 — Direct exit and accessibility evidence”
retention_lifecycle_contract_id:
direct_exit_revision / rendered_artifact_sha256:
route / device / locale / auth_state:
tested_at / tester:


entry_point_visible_and_named: PASS | FAIL | UNKNOWN
no_forced_survey_or_support_gate: PASS | FAIL | UNKNOWN
keyboard_complete: PASS | FAIL | UNKNOWN
focus_visible_and_not_obscured: PASS | FAIL | UNKNOWN
target_size_and_spacing_review: PASS | FAIL | UNKNOWN
labels_and_errors_clear: PASS | FAIL | UNKNOWN
authentication_accessible: PASS | FAIL | UNKNOWN
exact_target_shown: PASS | FAIL | UNKNOWN
effective_time_shown: PASS | FAIL | UNKNOWN
remaining_access_shown: PASS | FAIL | UNKNOWN
price / next charge / proration shown: PASS | FAIL | UNKNOWN
review_or_correction_before_commit: PASS | FAIL | UNKNOWN
receipt / support fallback available: PASS | FAIL | UNKNOWN


joining_path_steps:
exit_path_steps:
material_asymmetry:
frozen_eligible_intent_n:
direct_action_rendered_x / n:
confirmation_opportunity_x / n:
confirmed_x / explicit_withdrawal_x / unclassified_abandonment_x / failure_x:
failure_case_refs:
remediation_owner / due_at:

Direct exit parity:

  • optional optionを拒否しても追加のstep、待機、再認証、電話を課さない。
  • destructive / financial / data actionの最終確認はexact targetと結果を示す。
  • cancel buttonだけでなくauth→confirm→receiptのprocessを検査した。
  • support fallbackはexitの唯一経路ではなく、障害・例外時にcontactableである。

Form 05 — Optional option policy and assignment

Section titled “Form 05 — Optional option policy and assignment”
retention_lifecycle_contract_id:
option_policy_revision:
option_type: NONE | DOWNGRADE | PAUSE | SUPPORT_FIX | DISCOUNT | WIN_BACK
option_id / exact offer revision:


eligible intent / product / route:
eligibility_basis known before outcome:
exclusions:
price / discount / duration:
post_option_price / renewal behavior:
effective time / remaining access:
pause start / resume rule if applicable:
support SLA / owner if applicable:
frequency cap / cooldown:
marketing consent / suppression rule:
margin / cash / support capacity cap:


assignment_method:
assignment_unit / time_zero:
reference experience:
candidate experience:
direct_exit_identical_across_arms: YES | NO | UNKNOWN
required_rights_identical_across_arms: YES | NO | UNKNOWN
assignment_receipt_ref:


prohibited_segments / reasons:
rollback / expiry:
reviewer:

Never count as option success:

  • display、eligibility、click、coupon generation、support ticket creation
  • cancel delay、forced survey、missing receipt、unexpected charge
  • customer selected after being denied the direct action
  • reactivation without later entitlement / value / cash maturity

Form 06 — Customer choice and confirmation receipt

Section titled “Form 06 — Customer choice and confirmation receipt”
retention_lifecycle_contract_id:
eligible_lifecycle_intent_id:
lifecycle_request_id:
confirmation_revision / confirmed_at:


authenticated_actor_ref / target_ref:
primary_intent:
chosen_action:
optional_offer_shown / accepted / declined:


exact_product / price / billing_period:
effective_at or scheduled_for:
remaining_access_until:
next_charge amount / date / condition:
proration / refund / credit disclosure:
features / seats lost or retained:
data / account implications shown:
withdraw / correction path:


customer_confirmation_receipt_ref:
receipt_delivery_status / delivered_at:
idempotency_key:
support_case_ref:

Confirmation gates:

  • yesだけでなく何に同意したかをversionで保存した。
  • display priceとprovider command parameterが同じartifactへ結ばれる。
  • scheduled actionはeffective前のwithdraw / resume可否を示す。
  • account / data / refundをsubscription actionへ暗黙に含めない。
  • receiptにはstatusではなく次に何がいつ起こるかを示す。

Form 07 — Provider execution and current-state reconciliation

Section titled “Form 07 — Provider execution and current-state reconciliation”
retention_lifecycle_contract_id:
lifecycle_request_id:
provider_command_id / attempt_sequence:
provider / API_version / mode:
command_type / exact parameters digest:
requested_at / accepted_at / failed_at:
idempotency_key / provider_event_ids:


webhook_signature_result:
duplicate / reverse_order / retry handling:
current_object_reread_at:
current_subscription_status:
auto_renew / scheduled_change:
effective_at / period_end:
invoice / transaction refs:
refund / adjustment refs:


expected_transition:
observed_transition:
mismatch / stale / unknown:
reconciliation_status: PASS | FAIL | UNKNOWN
owner / due_at / retry_policy:

Provider-specific review:

  • Stripe: cancel、cancel_at_period_end、true pause、pause_collectionを分けた。
  • Paddle: statusとscheduled_change、pause / resume billing modeを分けた。
  • Apple: renewal state、latest transaction、grace / retry、refund / revokeを分けた。
  • Google: canceled-but-entitled、expiry、pause、grace、hold、revokeを分けた。
  • Webhook後にauthoritative current stateを再取得した。

Form 08 — Entitlement and access closeout

Section titled “Form 08 — Entitlement and access closeout”
retention_lifecycle_contract_id:
lifecycle_request_id:
entitlement_policy_revision:


commercial_effective_at:
provider_effective_at:
expected_access_start / access_until:
products / features / seats / export-only access:
grace / hold / limited-access rule:


derivation_input_refs:
derived_at / applied_at / verified_at:
local_entitlement_before:
local_entitlement_after:
authorization_cache_invalidated_at:


early_access_loss: YES | NO | UNKNOWN
late_access_retention: YES | NO | UNKNOWN
cross-tenant / wrong-target effect: YES | NO | UNKNOWN
customer_observed_result:
remedy / restore receipt:
owner / due_at:

Entitlement gates:

  • provider statusを直接authorization middlewareのbooleanにしない。
  • paid / committed periodの早期剥奪をSTOPとして扱う。
  • downgrade / pauseのlimited accessをexact feature / seatで表す。
  • cache / token / offline accessもcloseout対象に含める。
  • restoreはcommandでなくverified access receiptまで追う。

Form 09 — Invoice, refund, credit, provider and bank cash

Section titled “Form 09 — Invoice, refund, credit, provider and bank cash”
retention_lifecycle_contract_id:
lifecycle_request_id:
currency / FX evidence if normalized:


invoice_refs / open_items:
usage_cutoff / pending_invoice_items:
proration_preview_ref / actual_invoice_ref:
next_charge_expected / actual:
unexpected_charge: YES | NO | UNKNOWN


adjustment_type: NONE | REFUND | CREDIT | VOID | CHARGEBACK | OTHER
principal_group_id:
requested / approved / pending / completed / failed amounts:
provider_transaction_ref:
original_payment_rail:
provider_balance_effect:
bank_cash_effect / observed_at:


fee / indirect_tax / provider_cost:
principal_exclusivity_result: PASS | FAIL | UNKNOWN
reconciliation_result: PASS | FAIL | UNKNOWN
customer_remedy_ref:
cash_owner / due_at:

Cash gates:

  • cancelはrefundを自動的に意味しない。
  • refund requested / approved / completed / bank outcomeを分ける。
  • creditとcash refundを同一視しない。
  • refund、chargeback、write-offを同じprincipal groupで二重控除しない。
  • authorization、invoice、provider balance、payout initiationをbank cashと呼ばない。

Form 10 — Account, export, deletion, retention closeout

Section titled “Form 10 — Account, export, deletion, retention closeout”
retention_lifecycle_contract_id:
customer_visible_case_ref:
linked_request_ids:


subscription_cancel_status:
store / PSP renewal check:
account_login_status:
tenant / shared-resource ownership review:


export_request_scope / due_at:
export_format / delivery_method:
export_status / delivered_at / exception:


data_class_rows:
  - data_class:
    action: DELETE | ANONYMIZE | RETAIN | RETURN | N/A
    purpose / lawful_or_contractual_reason:
    access_role:
    retention_end / review_at:
    processor / subprocessor closeout:
    completed_at / receipt_ref:


customer retained-data notice revision / delivered_at:
deletion / export appeal path:
data_closeout_status: PASS | FAIL | NOT_DUE | UNKNOWN
data_owner / due_at:

Data gates:

  • account close、subscription cancel、store renewal、data deletionを別checkにした。
  • shared tenant / legal hold / accounting / tax / security / dispute dataをclass別にreviewした。
  • retainを永久保存や全access継続にしない。
  • processor / subprocessorのcloseoutとreceiptを追う。
  • public log / promptへpersonal dataやprivate evidenceを複製しない。

Form 11 — Value, reactivation and maturity spine

Section titled “Form 11 — Value, reactivation and maturity spine”
retention_lifecycle_contract_id:
lifecycle_request_id:
assignment_arm:
primary_intent / voluntary_or_involuntary:
time_zero / follow_up_end:
maturity_rule_version:


scheduled_outcomes:
  intent_effective_due_at:
  entitlement_verify_due_at:
  invoice / adjustment_due_at:
  data_closeout_due_at:
  repeat_value_observation_due_at:
  cash / refund maturity_due_at:


observed:
  exact_intent_fulfilled / at:
  repeated_accepted_value_units:
  reactivated / at / new_terms_ref:
  churned_or_expired / at:
  support_rescue / at:
  late refund / dispute / correction:


maturity_status: NOT_DUE | MATURED | MISSING | UNKNOWN
missing_or_late_evidence:
exclusion_after_assignment: PROHIBITED
owner / next_snapshot_at:

Maturity gates:

  • continued paymentとrepeat accepted valueを別driverにした。
  • win-back eligible、message delivered、reactivated、mature valueを別eventにした。
  • outcomeが来た顧客だけをdenominatorにしない。
  • NOT_DUE / MISSING / UNKNOWNをobserved zeroにしない。
  • backdated correctionは新snapshotで評価する。

Form 12 — Support, cost and matured economics

Section titled “Form 12 — Support, cost and matured economics”
retention_lifecycle_contract_id:
decision_snapshot_id / as_of_recorded_at:
currency / internal_founder_hourly_cost:


arm: REFERENCE | CANDIDATE
frozen_eligible_intents:
matured_intents:
direct_exit_reached_x / n:
preconfirmation_failure_x / n:
unclassified_preconfirmation_x / n:
intent_fulfilled_x / n:
unexpected_charge_x / n:
early_access_loss_x / n:
data_closeout_completed_x / due_n:


settled_follow_up_recurring_cash:
refund_and_credit_applied:
PSP_store_MoR_fee:
indirect_tax_collected_for_others:
variable_infra_AI_data_notification_cost:
offer_discount_cost:
support_founder_minutes / declared_cost:
migration_remediation_unexpected_charge_cost:


matured_customer_safe_contribution:
reconciliation_coverage:
support_queue_p95 / capacity_cap_result:
missing / duplicate / disputed component:

Arm comparison:

reference_contribution:
candidate_contribution:
candidate_minus_reference:
reference_contribution_per_reference_eligible_intent:
candidate_contribution_per_candidate_eligible_intent:
matured_customer_safe_contribution_delta_per_eligible_intent:
formula: candidate_per_candidate_eligible - reference_per_reference_eligible


absolute x/n and uncertainty:
sensitivity range:
causal_claim_cap: DESCRIPTIVE | ASSOCIATION | CAUSAL_CANDIDATE

Economics gates:

  • safety gateを先に評価し、利益でharmを相殺しない。
  • support / founder timeを0円にしない。
  • offer cost、notification、data、AI / infra、remediationを含めた。
  • same frozen eligible denominatorとpredeclared follow-upを使う。
  • confirmation前のerror / accessibility failure / forced diversion / abandonmentをeligible分母から除いていない。
  • total差分をcandidate件数や両arm合計件数で割らず、arm別per-eligible差を計算した。
  • annual LTVやuniversal save rateへ外挿しない。

Form 13 — Incident, customer harm and remediation

Section titled “Form 13 — Incident, customer harm and remediation”
retention_lifecycle_contract_id:
incident_or_harm_id:
detected_at / source:
status: OPEN | CONTAINED | REMEDIATED | CLOSED | UNKNOWN
severity / affected_scope:


harm_type:
  UNEXPECTED_CHARGE | BROKEN_CANCEL | EARLY_ACCESS_LOSS
  | WRONG_TARGET | DUPLICATE_ACTION | DATA_LOSS_OR_OVERRETENTION
  | PRIVACY_SECURITY | INACCESSIBLE_EXIT | PROVIDER_DRIFT
  | UNAUTHORIZED_LIVE_AUTHORITY | OTHER


affected_eligible_lifecycle_intent_ids:
affected_lifecycle_request_ids if confirmed:
provider / entitlement / invoice / data evidence:
containment_action / owner / completed_at:
customer_notification / delivered_at:
refund / credit / access_restore / data_remedy receipt:
root_cause / contributing_factors:
corrective_artifact / rollback:
regression_fixture:
independent_close_review:


stop_flag:
pause_flag:
safe_for_new_assignment:
residual_unknown:

Incident precedence:

  • active unauthorized charge、broken cancellation、early access loss、privacy/security、data loss、live authority → STOP_AND_REMEDIATE
  • contained customer harmでもremedy未完了ならpositive decisionへ進めない。
  • provider / policy / terms driftやnew assignment safety不明 → PAUSE
  • incident count、refund、support timeをeconomics ledgerにも一度だけ反映する。

Form 14 — Decision, review, signature and Codex handoff

Section titled “Form 14 — Decision, review, signature and Codex handoff”
retention_lifecycle_contract_id:
contract_version:
decision_snapshot_id / snapshot_sha256:
snapshot_cutoff / generated_at:


stop_flag / evidence refs:
pause_flag / evidence refs:
unknown_flag / missing refs:
fix_lifecycle_flag / breached cap:
maintain_flag / evidence:
proposal_ready_flag / evidence:


decision_state:
work_order:
  STOP_AND_REMEDIATE_CUSTOMER_HARM
  | PAUSE_NEW_ASSIGNMENT
  | COLLECT_MISSING_EVIDENCE
  | FIX_LIFECYCLE_BEFORE_OPTIONS
  | MAINTAIN_CURRENT_LIFECYCLE
  | PROPOSE_NEXT_LIFECYCLE_VERSION


matured_customer_safe_contribution_delta_per_eligible_intent:
intent fulfillment / unexpected charge / early access / data closeout:
provider / entitlement / cash / data reconciliation:
support capacity / incident status:
claim_cap / limitations:


independent_reviewer:
reviewed_snapshot_sha256:
review_decision / reviewed_at:
accountable_human_signature_ref:


authority_cap: NEXT_LIFECYCLE_PROPOSAL_ONLY
live_action_authority: NONE
next_owner / due_at:
rollback_artifact:
customer_remedy_runbook:

Codex task brief:

You may:
- validate redacted schemas, event order, idempotency and synthetic fixtures;
- map current provider observations to a proposal without inferring entitlement;
- compute approved safety and economics fields as of a frozen cutoff;
- flag missing, stale, wrong-target, duplicate-principal, early-access,
  unexpected-charge, unresolved-closeout and authority failures;
- draft NEXT_LIFECYCLE_PROPOSAL_ONLY.


You must not:
- ingest credentials, secrets, identity documents, private contracts,
  raw support attachments or unnecessary personal data;
- infer actor authority, legal rights, refund eligibility or customer intent;
- mutate live subscriptions, invoices, entitlements, accounts, data,
  consent, offers, messages or assignment;
- turn API 2xx, webhook delivery, provider status or eval pass into completion;
- exceed live_action_authority = NONE.

Decision review checklist:

  • state precedenceを上から評価した。
  • exact snapshot、contract version、artifact digest、reviewが一致する。
  • reviewerはproposal authorとindependentである。
  • positive decisionでもmutation tool / credential / live authorityを持たない。
  • next actionは新contract / human approvalの提案で、current cohortを変更しない。

Fully synthetic completed example

Section titled “Fully synthetic completed example”

次は算術・state・authorityの接続だけを示す。顧客結果や施策効果のbenchmarkではない。

retention_lifecycle_contract_id: SYN-RETENTION-001
contract_version: 1.0.0
environment: SYNTHETIC
provider / route: SYNTHETIC_WEB_BILLING / WEB
primary_intent: CANCEL_RENEWAL


reference_lifecycle_revision: SYN-DIRECT-EXIT-R1
candidate_lifecycle_revision: SYN-DIRECT-EXIT-PLUS-OPTION-R1
assignment_method: SYNTHETIC_PREDECLARED_1_TO_1
frozen eligible: 20 reference + 20 candidate
matured: 20 reference + 20 candidate


customer-safety gates:
  direct_exit_reached: 20/20 reference, 20/20 candidate
  preconfirmation_failure: 0/20, 0/20
  unclassified_preconfirmation: 0/20, 0/20
  intent_fulfillment: 20/20 reference, 20/20 candidate
  unexpected_charge: 0/20, 0/20
  early_access_loss: 0/20, 0/20
  due_data_closeout: 0/0 N/A, 0/0 N/A


reference contribution:
  160000 cash - 8000 refund/credit - 12000 fee
  - 20000 variable cost - 0 offer - 32000 support - 0 remediation
  = 88000 JPY


candidate contribution:
  205000 cash - 10000 refund/credit - 15000 fee
  - 24000 variable cost - 18000 offer - 30000 support - 0 remediation
  = 108000 JPY


candidate_minus_reference: +20000 JPY
reference_contribution_per_reference_eligible_intent: 4400 JPY
candidate_contribution_per_candidate_eligible_intent: 5400 JPY
matured_customer_safe_contribution_delta_per_eligible_intent: +1000 JPY


stop_flag: 0
pause_flag: 0
unknown_flag: 0
fix_lifecycle_flag: 0
maintain_flag: 0
proposal_ready_flag: 1


decision_state: PROPOSE_BOUNDED_OPTION
work_order: PROPOSE_NEXT_LIFECYCLE_VERSION
causal_claim_cap: SYNTHETIC_ARITHMETIC_ONLY


independent_reviewer: SYNTHETIC_REVIEWER_B
review_decision: APPROVED_FOR_PROPOSAL_ONLY
authority_cap: NEXT_LIFECYCLE_PROPOSAL_ONLY
live_action_authority: NONE

このoutputはdiscount、pause、cancel、refund、entitlement、account、data、messageを変更しない。accountable humanはcurrent provider / plan / storefront、contract / law / policy、UI / accessibility、cash / support capacity、rollback、customer remedyを再確認し、新しいchange contractでのみlive actionを承認する。